Contact a Brasseler USA® Surgical Instrumentation Customer Service Representative at 800-535-6638 to obtain a “Return Merchandise Authorization” (RMA) number.

Please include the following information with the returned product(s):

• Catalog, number, serial number and lot number (if applicable) of device.
• Return Merchandise Authorization (RMA) number noted with the return.
• Original invoice number or copy of original invoice.
• Original invoice date.
• Customer name, address and account number.
• Itemized packing list.
• Brief statement describing reason for product return.

Note: It is unlawful to ship contaminated non-sterilized products.

Our returned goods policy is as follows:

Consumable/Disposable Product:
Any unused consumable/disposable product may be returned for credit within ninety (90) days of invoice date if it qualifies for resale (unopened and unmarked package). Products may be subject to a restocking fee. Credit will not be issued for products that do not qualify for resale.

Capital Equipment:
Any unused capital equipment may be returned for credit within thirty (30) days of invoice date if it qualifies for resale (unopened and unmarked package). Products may be subject to a restocking fee. Credit will not be issued for products that do not qualify for resale.

Packaging and Shipping:
Returned items should be packaged in original packaging. Credit will not be issued for items damaged in return shipment due to packaging inadequacy.

Return to:

Brasseler USA® Surgical Instrumentation
One Brasseler Boulevard
Savannah, GA 31419